SweatStyle

FAQ

Welcome to SweatStyle – a brand new personalized shopping service designed to change the way you buy premium active wear. Be sure to sign up for our email updates too, so you can stay in-the-know about what’s new. We’re still rolling out and testing new features with the goal of creating the best shopping experience possible. Let us know what you think by shooting us an email at support@mysweatstyle.com!

GENERAL INFO

How does SweatStyle work?

It’s easy. Start by filling out a SweatStyle Profile and tell us all about your workout routine, size, style preferences and more. We’ll get to work selecting the best fitness clothes and accessories for you. When your SweatStyle delivery arrives, you’ll have five days to try everything on in the comfort of your own home, keep what you like, and send back the rest in our prepaid mailer. You’ll only pay for what you keep, plus a $25 Sweat Fee which we’ll apply to any items you decide to purchase. 

What will I get in my SweatStyle delivery?

Your SweatStyle delivery will include a combination of fitness and lifestyle tops, bottoms, sports bras, outerwear and loungewear. You’ll get seven items altogether – all mix-and-match pieces selected for your size, workouts, and preferences. If there are any items you don’t want us to send you, simply let us know in your SweatStyle Profile, which you can update at any time. The more information you give us, the better your SweatStyle will be! 

How long do I have to try on my items?

You have 5 business days from the date you receive your SweatStyle box to try on your clothes and get any returns in the mail.

How is each SweatStyle personalized?

Our SweatStyle Profile contains a series of questions designed to help us make the best selections for you. What’s more, we track your purchases and returns so we can learn more about what to send you in your next shipment. Our mission is to make you look and feel your best in your activewear, so you can always contact us with questions, feedback and suggestions for future deliveries at support@mysweatstyle.com.

Which brands do you work with?

We partner with all premium activewear and ahtleisure brands focusing on quality, fit, and style. We are constantly looking for the newest and best products available and are always updating our inventory and brands,  We like to include a mix of well-known brands and smaller up-and-coming ones to keep our offerings fresh, new, and exciting. We often get the latest styles before they hit retail stores, so you’ll be the first to sport the new looks!

What if something doesn’t fit me?

The more information you give us in your SweatStyle Profile, the easier it will be for us to select the right size for you in the brands we carry. We do offer exchanges but quantities are limited. Please email us at support@mysweatstyle.com and we’ll help as best we can!

What sizes do you offer?

Due to the size runs of the brands we carry, we currently offer sizes XS-XL, 0-12. We're always working to bring on the best brands and styles, and we hope to be offering a wider range of sizes soon.

What if I don’t like something you send?

It’s super easy to return an item you don’t want to keep. Simply check out online for what you want to keep and put any returns in the pre-paid bag that comes with your SweatStyle delivery and drop it off with USPS within 5 days of receiving it.

Can I request certain pieces?

We aren’t set up yet to take requests for specific pieces, but stay tuned for updates to our services so you can have even more say in what you get in your SweatStyle delivery!

What if I can't return my items within five business days?

If you need an extension or know you will not be able to returns your items within the allotted time, simply email us at support@mysweatstyle.com and we can assist you.

If you do not check out online or send your items back to us within five business days, you will receive two auto-emails from us notifying you that your time is up. If you do not check out or mail your returns back within 24 hours of receiving your second email, your card on file will be automatically charged for the items in your SweatStyle box. 

If you are charged, we will refund you for items returned within 30 days. Unfortunately, items returned 30 days or longer after you receive your box cannot be refunded. 

PRICING

How much does SweatStyle cost?

There is no membership or subscription fee when you sign up for SweatStyle. We do charge a non-refundable and non-transferable $25 Sweat Fee with each shipment we send you. That fee will be credited to any items you decide to purchase.

What's more, if you spend $250, you'll receive 20% off your entire purchase. Discounts are determined after the application of promotional offers and prior to the application of the Sweat Fee credit.

Please note only one promotional offer may be used per box.

How much do the clothes cost?

It depends on the item, and each shipment will include a range. Tops and bras average $60 each; bottoms and outerwear average $90 each.  Our prices are similar to what you would pay in high-end boutique fitness and athletic apparel shops and we stick to the manufacturer’s suggested retail price. We do not charge a premium on the clothes we sell.  Each box ends up totaling between $400 and $500 but you only pay for what you keep. If you spend over $250, you also get 20% off of your entire purchase. 

When will I be charged?

You won’t be charged anything upon completing your SweatStyle Profile, even though you will be required to enter your billing information. When each shipment is styled, you’ll be charged the $25 Sweat Fee. If you choose to keep any items, we ask that you check out online when you send back your returns and your Sweat Fee will be credited against those purchases, plus any discounts. 

You can check out for your purchases by logging into your SweatStyle account and then click on View Order.

Items you are returning must be post-marked within five business days from the date of receipt of your delivery in order not to be charged for those items. If you cannot check out and return your items within that time frame, please contact us.

What if I have a dispute about a charge?

Please contact us at support@mysweatstyle.com and we’ll help you out!

 

SHIPPING

When will I receive my SweatStyle delivery?

You can select an approximate delivery date as early as 1 week from the current date. Upon signing up, you can choose to receive shipments every month, every other month, or every three months. We do our best to get your package to you on the date you request, but please allow a few extra days of delivery time, as sometimes packages are delayed in transit. You'll receive an email from us when your SweatStyle is shipped with tracking information.

How often will I receive a SweatStyle box?

You can select to receive your SweatStyle boxes every month, every other month or every 3 months. You can also select a one-time box delivery for any date you wish (at least one week out).

Can I change when I receive my SweatStyle delivery?

You can change your delivery frequency, or select a next delivery date, but please allow us 2 weeks to process the change.

Will I be charged for shipping?

No! Shipping is free both ways.

 

SALE

What is the return policy for sale?

All sale purchases are final. No exchanges. No returns will be accepted for refund or credit. Gift cards and promotional credits are not valid on sale purchases.

 

ACCOUNT INFORMATION

What if I can’t access my account?

Please email us at support@mysweatstyle.com and we’ll get you back up and running ASAP.

How can I cancel my account?

You can cancel your SweatStyle account at any time by logging into your account. Also please email us at support@mysweatstyle.com. Please allow us 30 days to fully process your cancellation.

Do you have a referral program?

Yes! We love it when you share SweatStyle with friends. For every friend you invite who signs up and receives a box, we'll give you $20 in shopping credit. Credit cannot be used toward the Sweat Fee, and becomes vaild once your friend signs up. Log in to your account and select "Refer a Friend". Only through accessing this page in account will you be able to share your personal URL via email, Facebook, or Twitter. This URL is unique to you and allows us to track your shares.

GENERAL

I have a fitness fashion line and want to be included in SweatStyle. How can I contact you?

Awesome! We are always on the lookout for the best new brands and styles. Send us an email at support@mysweatstyle.com and we’ll set up a time to chat. 

I have a press or partnership inquiry.

Thank you for your interest. You can direct press inquiries to support@mysweatstyle.com

I still have questions!

Please shoot us an email at support@mysweatstyle.com and we’ll be happy to help. Please note our support hours are 10 am - 5 pm Monday through Friday. We aim to get back to you as soon as we possibly can, but please allow 24-48 hours for us to respond to your inquiry.

 

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